سياسة الاستبدال والاسترجاع

Order cancellation policy: 1- If the order is a ready-made product (not a custom-made product), the customer has the right to refund if there is a manufacturing defect or malfunction or if the product received is not the requested one. 2- If the reason for the return is related to the customer and not due to a defect in the product, the product amount will be refunded, and the shipping or delivery costs or any related fees will be deducted. 3- Products made to order (such as embroidery of a name, tailoring, printing, or similar) are not refundable as they are manufactured according to the customer's request. 4- After the customer receives the order, they must notify the store within 48 hours about the return request, and the return request will not be accepted if it is delayed beyond the agreed period. 5- Return requests are accepted if there is a delay caused by the store, but if the delay is due to the shipping company (delay or loss of the shipment), the shipping company will be held responsible for compensation. 6- It is allowed to cancel the order and refund the full amount if the order status on the website is (Being processed) without any condition. If the order status changes to (In progress), it cannot be canceled except according to the mentioned conditions. Refund policy after cancellation: In case of order cancellation (at the customer's request within the allowed period), the amount will be refunded to the customer's account or credit card. It may take up to 48 hours for the amount to appear in the card balance, depending on the issuing bank's procedures.